Who We Are

We are Spectro Cloud. We're on a mission to deliver a Kubernetes-centric platform that allows developers and their IT & Platform friends to work together making software easier, safer and more fun to deliver and manage. We help people use and run Kubernetes their way, anywhere. Led by a team that has built products and companies successfully before and is doing it again; together with talented team members and industry-leading investors backing us up, we're taking K8s everywhere you can imagine.

Why Spectro Cloud

You will work with cutting-edge technology in the rapidly evolving Kubernetes ecosystem. You will have numerous opportunities for professional development and career advancement. Join a team of passionate, talented individuals dedicated to making a meaningful impact by helping our customers succeed and achieve their business goals.

Where is this Role Available?

This hybrid role is available in India, Bengaluru.

What you'll do

As an IT Support Engineer, you will play a critical role in providing global support to our entire team. You will be responsible for supporting a variety of operating systems and applications to ensure seamless operations and high user satisfaction.

Responsibilities

• Provide technical support and troubleshooting for Windows, Mac OS, and Linux operating systems.
• Manage and administer Google Workspace applications and user accounts.
• Support and maintain Slack, Jamf and Jira applications, including user management and troubleshooting.
• Assist with the setup, configuration, and maintenance of IT equipment and peripherals.
• Implement and manage security protocols and best practices.
• Provide training and support to end-users to maximize the use of technology and applications.
• Collaborate with other IT team members to implement new technologies and upgrades.
• You will be responsible for inventory management and procurement of hardware and software in your region and other regions in similar time zones.

Who You Are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Desired Skills and Experience

• Operating Systems: Proficiency in Windows, Mac OS, and Linux.
  
• Applications: Experience with Google Workspace, Slack, and Jira is required.
• Additional Tools (Preferred): Experience with Keeper, Zapier, KnowBe4, and Teamtailor is highly desired.
• Preferred with startup experience, creating SOPs and other documentation.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Certification in relevant IT areas (such as CompTIA, Microsoft, or Google certifications) is a plus.

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 5-8 years of experience in IT support or a related role.Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses.